TERMS AND CONDITIONS OF SALE
Company: Honglai International Trade GmbH
Registered Address: Kiebitzweg 81, 65205 Wiesbaden, Germany
Customer Service: [email protected] or [email protected] | Tel: +49 152 59731212
VAT ID: DE191024483
Website: www.lovesaol.com
Binding Agreement
By accessing or purchasing from www.lovesaol.com (the “Site”), you agree to these legally binding Terms. Continued use constitutes acceptance.
Eligibility & Age Verification
Users must be 18+ years old (or the age of majority in their jurisdiction).
We reserve the right to verify age via ID documentation (e.g., passport, driver’s license).
Orders from underage users will be canceled without refund.
Product Usage & Disclaimers
Intended Use: Products (e.g., sex toys, lubricants, lingerie) are for personal, non-commercial use only.
Health Warnings:
Consult a physician before use if pregnant, ill, or taking medication.
Discontinue use if irritation occurs.
Hygiene: Clean products before/after use per enclosed instructions.
Order Process & Payment
Pricing: All prices in EUR, inclusive of 19% German VAT (§ 12 UStG). Shipping/customs fees extra.
Payment Methods: Visa, Mastercard, PayPal, SEPA direct debit.
Contract Formation: A binding contract forms upon payment confirmation.
Shipping & Delivery
Regions: EU-wide via DHL/DPD. Delivery within 3–7 business days.
Risk Transfer: Products become your responsibility upon delivery to the address provided.
Customs: Import duties are the customer’s responsibility.
Returns & Refunds
Unopened Products: 14-day return right under EU withdrawal rules (BGB § 355). Refunds within 7 days.
Non-Returnable Items:
Used/intimate products (e.g., penetrable toys, underwear).
Seals broken or packaging damaged.
Defective Goods: Contact [email protected] within 30 days for replacement/refund.
Privacy & Data Protection
GDPR Compliance: Personal data (name, address, payment details) is encrypted and processed solely for order fulfillment.
Discreet Billing: Bank statements show “HL TRADE GmbH”.
Data Retention: Data is deleted after 6 years per German commercial code (§ 257 HGB).
Full policy: [Link to Privacy Policy].
Intellectual Property
All Site content (logos, text, imagery) is owned by Honglai International Trade GmbH and protected under German copyright law (UrhG). Unauthorized use is prohibited.
Limitation of Liability
Product Liability: We comply with the German Product Safety Act (ProdSG). Defects covered under statutory warranty.
Exclusions: We are not liable for:
Indirect damages (e.g., emotional distress).
Product misuse or failure to follow instructions.
Third-party links/content.
Governing Law & Dispute Resolution
Jurisdiction: Governed by German law (BGB, HGB) and EU regulations.
Dispute Handling:
First attempt mediation via the German Arbitration Institute (DIS).
Unresolved disputes settled in courts of Wiesbaden, Germany.
EU Consumers: May use the https://ec.europa.eu/consumers/odr.
Amendments
We may update these Terms. Changes apply immediately upon posting to the Site. Continued use implies acceptance.
Contact
For inquiries or complaints:
Honglai International Trade GmbH
Kiebitzweg 81, 65205 Wiesbaden, Germany
Email: [email protected]
Tel: +49 152 59731212
⚠️ Implementation Checklist:
Replace placeholders:
- [IDE191024483] → Your German VAT number
- [Link to Privacy Policy] → URL of your GDPR-compliant Privacy Policy.
Display requirements: - Add age verification gate on site entry (e.g., “Enter Only If 18+”).
- Link to Terms & Privacy Policy in website footer and checkout page.
Legal compliance: - Consult a German lawyer to finalize (§ 312g BGB, TMG, GDPR).
- Register business address in German Commercial Register (Handelsregister).
This clause strictly complies with the German Consumer Protection Act (BGB), the EU Distance Selling Directive and the adult products industry regulations, with a focus on age verification, sanitary return restrictions and German jurisdiction to ensure enforceability.